Net Neutrality - Foolish, ignorant or disingenuous?
The popular press and news feeds have been full of stories about advocates of “net neutrality” testifying to congressional committees, lobbying the federal government and railing against the big ISPs over the past while. It’s hard to decide whether those arguing in favor of net neutrality are foolish, ignorant or disingenuous.
Let’s begin with some definitions. When someone demands “net neutrality”, they usually mean that the network must not discriminate between applications being carried in IP packets; that identical transmission characteristics (throughput, delay, number of errors, etc.) are to be provided for all packets regardless of what is being carried in them. They claim (correctly) that this is not the case at present, that the network service provider is “throttling” certain applications, “slowing down” or “shaping” traffic and that this, in their opinion, must stop. They sound the rallying cry “the net should be free”.
What a load of hogwash.
But are these arguments foolish, ignorant or disingenuous? Hard to decide:
Offshored tech support from the phone company… so bad it’s funny + $240 per year for an email address ?!
We usually feature articles on technical fundamentals in the newsletter - but this related topic might lighten up your day… a “help” desk so bad, it’s almost funny.
Recently, a relative asked me to help them sort out an issue with their ISP. They were paying for two internet access services, one old dial-up plan and one DSL plan. They wanted to go to a new 802.16 WiMax broadband wireless plan from the same ISP. They question they were trying to sort out was whether they could move their email addresses from the two existing services to the new one… or if they would lose those email addresses.
So I agreed to contact the ISP’s email “help” desk to find out the answer. One would think that the question: “Can I migrate my email address from one service provided by your company to another?” would be a frequently-asked question at an ISP email help desk, and could be answered “yes” or “no” in a few seconds.
However, it turned out that the ISP, a subsidiary of Bell Canada, has outsourced most of its customer service, and what could have been answered in a few seconds turned into a 20-minute waste of time. Here’s a transcript of the online chat session: