In-Person Boot Camp Restarting

Boot Camp
Live Online July 18-22  ✔ Guaranteed to Run
In-Person August 22-26  ✔ Guaranteed to Run

Relatively new to telecom?
Frustrated with all the jargon and buzzwords? Grab this opportunity to get the training you need!

Join thousands of satisfied non-engineering professionals!
Bust the buzzwords, demystify the jargon and understand today’s converged broadband IP telecommunications, the technologies and services, the underlying ideas, and how it all fits together.

Stay focused, engaged and learn with a professional instructor.

Eliminate lack-of-knowledge embarrassment and frustration. Be more confident with a solid base of telecommunications knowledge you can build on, from fundamentals to IoT and everything between.

LIVE ONLINE July 18-22  details
IN-PERSON Finally back in the classroom August 22-26 in Washington DC.

Specifically designed for non-engineers, Teracom’s renowned telecommunications training is organized into two courses back-to-back to make a full week called BOOT CAMP:
Course 101: Broadband, Telecom, Datacom and Networking for Non-Engineers, then
Course 130: Voice over IP, SIP, Security, 5G and IoT.

Some people, needing a comprehensive base in telecom, attend only the core training Course 101 the first three days, and get the included CTNS Certification.
Others, who already have a base, attend Course 130 the last two days for VoIP, the Security module, 5G and IoT with examples like Smart Cities, and get the included CVA Certification.
Most people attend all five days, designated as Course 111 BOOT CAMP, to get the most comprehensive and highest quality telecommunications training available, at a discounted price, with three TCO Certifications included: CTNS, CVA and the prestigious TCO CTA Certification.

Full BOOT CAMP details


Student evaluations from the May 2022 BOOT CAMP Live Online

“Thank you again for such an informative class. It has given me a deeper understanding of the communication technology my program provides. This seminar helped me understand the basics of communication traffic signals and how they are labeled and transported across networks. I liked the logical layer upon layer approach to presenting the technical and complex communication environment. The instructor was nerdy in a fun and engaging way. I enjoyed his teaching style.”
– Heidi Schuster, Cybersecurity and Infrastructure Security Agency, May 2022

“This seminar was excellent. I learned so much and until this week, I didn’t realize how many ‘light-bulbs’ I had in my head, because the connections were lighting up like 4th of July! I really enjoyed the layout of the class. The manual is written in layman’s terms and as a non-engineer, I appreciated it. The instructor, Richard, was the best. Loved his style of teaching, from the manual, real-life examples/stories, humor, and diagrams. Thank you! I truly enjoyed this course and the way it was presented.”
– Resha McIntosh, FirstNet, May 2022

“This class was beneficial for me on three overall levels: Professional, Personal and Educational. Even though this class was taught in a professional (work) setting, the material is relatable on multiple levels. Anyone who is interested in technology and communication should definitely take this course. The instructor is flat out phenomenal! The subject taught at hand was multifaceted and dense. In short, this class is not easy to teach or swallow as a student but the instructor created an relaxed environment. His expertise and comical attitude made it easier to relate to the material taught. The instructor used a myriad of visual aids to help build the bridge for the student to learn or at least understand the material. Teracom could not have chosen a better person in my opinion.”
– Chris Patterson, FirstNet, May 2022

“I need to know about telecommunications for my job but I have very little technical experience or knowledge. I have taken several introductory telecommunication courses over the past six years and this is by far the best one I’ve ever taken. I now have confidence in my basic knowledge of telecommunications after completing the course. It was amazing to see how telecommunications works and how the various components work together.

The course materials are excellent, well organized, and has enough details in the diagrams to be helpful but not so much it becomes overwhelming. I found the explanations (on the even pages) next to the slides/diagrams to be very informative and clear.

The instructor is fantastic! Highest recommendation! Seriously! The instructor is incredibly knowledgeable and continuously made relevant correlations to real-world situations. I do not have a technical background. This instructor kept my attention for three days and I was able to follow and understand a vast majority of what he was teaching.

He clearly loves teaching and knows his stuff! I would happily sign up for another course if I knew he would be teaching it. Usually I like training courses that have group discussions and activities to break up the content; however, I liked the almost continuous lecture for this course. (The instructor was very open to questions though.) The instructor is exceptionally knowledgeable and I felt I got more from listening to him than I would have received from group discussions or activities.”
– Tiffany Perry, May 2022

Telecom 101: Sixth Edition 2022

Telecom 101 Textbook: Sixth Edition 2022
Release special: Brand-new softcover Telecom 101 $99 – save 44%. Ends Jun 30th. Details. 

550 pages • Fully revised and updated • Published 2022

Packed with information, authoritative, up to date, covering all major topics – and written in plain English – Telecom 101 is an invaluable textbook and day-to-day reference on telecommunications for non-engineers.

This is the best comprehensive book on telecommunications available anywhere: based on the course materials for Teracom’s famous instructor-led Course 101 Broadband, Telecom, Datacom and Networking for Non-Engineers, the selection of content, its order, timing and pacing have been tuned, refined and constantly updated over years to effectively define and deliver the core set of technical knowledge needed by anyone serious in the telecom business today.

Telecom 101 Sixth Edition is right up to date with discussion of aircraft interfering with 5G in the C-band.

Telecom 101 covers the technologies, the players, the products and services, jargon and buzzwords, and most importantly, the underlying ideas… and how it all fits together.

In one book, you get consistency, completeness and unbeatable value: a wealth of clear, concise, organized knowledge, impossible to find in one place anywhere else!

Reviewing the Telecom 101 Table of Contents, you’ll find that many chapters are like self-contained reference books on specific topics; get all of these topics bound in one volume for one low price.

Compare this to hunting down and paying for multiple books by different authors that may or may not cover what you need to know- and you’ll agree this is a very attractive deal.

Telecom 101 is your go-to resource covering all major topics:

  • The modern Broadband Converged IP Telecom Network
  • Telecom fundamentals: modems and multiplexing
  • Network fundamentals: packets and frames, TCP ports, MPLS
  • Internet fundamentals: ISPs, DNS, cloud computing, web services, data centers
  • Telecom services: residential, business, wholesale
  • Digital media: digitized voice, video, images, quantities, text
  • VoIP fundamentals: system components, voice in packets, SIP, softswitches, gateways
  • Wireless: spectrum, mobile networks, LTE, 5G, broadband wireless, Wi-Fi, satellite
  • Fiber: fundamentals, wavelengths, DWDM, Optical Ethernet, fiber to the premise
  • Copper: the PSTN, analog, POTS, DSL, Hybrid Fiber-Coax, LAN cables
  • Equipment: routers, Layer 2 switches, call managers / softswitches, legacy CO switches and PBXs, gateways
  • The OSI Model: the Layers, their purpose, implementation, how protocol stacks work
  • Ethernet, LANs and VLANs: MAC addresses, MAC frames, Layer 2 switches, VLANs
  • IP: public and private IP addresses, subnets, routers, DHCP, NAT, IPv6
  • MPLS and Carrier Networks: Service Level Agreements, virtual circuits, business VPNs, Class of Service
  • Wrapping up: Technology deployment steps, analysis, design, implementation, The Future

Telecom 101 is the course materials for Course 101, allowing study and review of topics before attending a course, and a valuable desk reference after.

Telecom 101 is also the course book and study guide for the TCO Certified Telecommunications Analyst (CTA) telecommunications certification.

Telecom 101 is an economical and convenient way to self-study… these are the materials to an instructor-led course that costs $1895 to attend.

Written by our top instructor, Eric Coll, M.Eng., Telecom 101 contains decades of knowledge and learning distilled and organized into an invaluable study guide and practical day-to-day reference for non-engineers: career- and productivity-enhancing training… an investment in life-long knowledge that will be repaid many times over.

Softcover: order direct from Teracom. Limited-time sale $99

Hardcover: order from Amazon

eBook: available on AmazonGoogle and Apple
The eBook edition contains every word from the hardcover and softcover editions, in reflowable text and images that display on any device. A detailed hyperlinked Table of Contents allows pinpoint navigation to the information you need.

Free preview chapters

Join thousands of satisfied customers.
Get your copy today!

CWA: Major Update – 30% off

CWA Icon

All courses updated, with new lessons on LTE, 5G, MVNOs and more.

Release special: 30% off CWA Unlimited Plan regular price of $359.
$249 Limited-time offer.

Major update of CWA Courses, along with the CWA Study Guide and TCO Certification Exam released.

CWA delivers the core technical knowledge needed by anyone serious in the wireless business today…

  • Radio fundamentals and spectrum
  • Digital radio and QAM modems
  • Propagation, penetration and fading
  • Mobility concepts, mobile network design and operation
  • Radio technologies: FDMA, TDMA, CDMA and LTE and 5G’s OFDMA
  • 5G mmWave ultra-broadband
  • 5G low bitrate for IoT
  • Wi-Fi 6 (802.11ax), the first full-duplex
  • 3.5 GHz Wireless home Internet
  • Low Earth Orbit satellites, and more,

… and TCO Certification to prove it!

Get More Info on CWA Certification

Click to watch Introduction to CWA from your Instructor


CWA Courses:
2231 Wireless Fundamentals
2232 Mobile Communications
2233 Fixed Wireless

Release special: 30% off CWA Unlimited Plan regular price of $359.  $249 Limited-time offer.

30-day, 100% Money-Back Guarantee.

Previous purchasers: new lessons are already in your dashboard under the free updates policy.

Happy New Year!


Now is the time to invest in yourself and your team for the coming year.

Boot Camp Live Online is coming up Jan 24-28, 2022.
Register now so you don’t miss out on this great training opportunity with a live instructor.

BOOT CAMP: Get The Training You Need

In-Person January 17-21, Live Online January 24-28

Relatively new to telecom? Frustrated with all the jargon and buzzwords? Grab this opportunity to get the training you need!

Join thousands of satisfied non-engineering professionals! Bust the buzzwords, demystify the jargon and understand today’s converged broadband IP telecommunications, the technologies and services, the underlying ideas, and how it all fits together.

Stay focused, engaged and learn with a professional instructor.

Eliminate lack-of-knowledge embarrassment. Be more confident with a solid base of telecommunications knowledge you can build on, from fundamentals to IoT and everything between.

Specifically designed for non-engineers, Teracom’s renowned telecommunications training is organized into two courses back-to-back to make a full week called BOOT CAMP:
Course 101: Broadband, Telecom, Datacom and Networking for Non-Engineers, then
Course 130: Voice over IP, SIP, Security, 5G and IoT.

  • Some people, needing a comprehensive base in telecom, attend only the core training Course 101 the first three days, and get the included CTNS Certification.
  • Others, who already have a base, attend Course 130 the last two days for VoIP, the Security module, 5G and IoT with examples like Smart Cities, and get the included CVA Certification.
  • Most people attend all five days, designated as Course 111 BOOT CAMP, to get the most comprehensive and highest quality telecommunications training available, at a discounted price, with three TCO Certifications included: CTNS, CVA and the prestigious TCO CTA Certification.

Register for BOOT CAMP

More information on BOOT CAMP

Printable BOOT CAMP brochure

This is an easy sell with management.  Your increase in productivity and accuracy will over time far outweigh the cost of a week’s training.  Plus, you get bonus online courses and certification, and high quality printed course books.

Here’s a cut-and-paste training request template to submit for approval.

Here’s a sampling of student evaluations from recent classes:

“Awesome course, really. Just very, very good.”
  – Tim Wilson, Ciena

“Thank you guys so much, this class was amazing! I would take this all over again!”
– Austin Thompson, NHC

“Since I am very new to telecom, this helped me connect the dots, the different layers and terminology. I liked that it followed the printed workbooks very closely so I could read the summaries after the lessons. The instructor was great. He kept it light, added some jokes to keep it entertaining. I liked most when he did drawings with his explanations.”
  – Ashley Brinkman, Marketing Manager, MTA, Palmer Alaska

“The course was very beneficial for me.  I wish I would have been able to take this class a few years back when I first started!”
  – Tamara Pepin, CRTC

“I had some of the basics; this class filled gaps and added much more depth. Instructor Richard was open to questions at any time, and revisited topics until we got it. Having the notes in the printed course book to follow along and add to was very helpful. Richard was very passionate about the course material and had great real-life examples.”
– Robert Smieszny, NHC

“Richard is an excellent instructor. He has unmatched knowledge on the subject! He does a fantastic job interacting as if we are physically in a classroom with him!”
– Daniel Herfel, National Institute of Standards and Technology

CTNS Study Guide – Hardcover and Softcover Now available!

The CTNS Study Guide corresponds exactly to the CTNS courses, with detailed notes plus knowledge objectives and summaries for every lesson.

Now available in a beautiful high-quality hardcover edition, a pleasure to  hold, plus the traditional more compact softcover format.

Softcover is in stock and ships right away.

Note: Hardcovers are printed one at a time, just for you, adding 15 days to delivery time.  The quality of the cover and binding is worth the wait!

Of course the eBook version is also available through our online partners.

Last chance to register for Boot Camp Live Online – November 15-19

Let us know you plan to attend by creating your registration.

Register today!

BOOT CAMP is Course 101 and 130 back-to-back to make a whole week, packaged with a discount as Course 111. Career- and productivity-enhancing training, two course books with detailed notes, printed in color, totaling over 600 pages, plus bonus CTNS, CVA and CTA Certification Packages, for only $1895 Live Online (regular $2495 In-Person).

Another Free Preview from Course 2214 MPLS and Carrier Networks

Course 2214 MPLS and Carrier Networks
Lesson 7 TCP/IP over MPLS

Carrier Packet Networks • Technologies • MPLS • MPLS VPNs • SLAs • CoS • Integration & Aggregation

MPLS and Carrier Networks is a comprehensive training course designed to build a solid understanding of carrier packet networks and services, the terminology, technologies, configuration, operation and most importantly, the underlying ideas… in plain English.

In this free online network training course lesson, we’ll trace the flow of a file transfer over an MPLS network, seeing how TCP is used for error recovery, IP is used for addressing the destination, MAC addresses indicate the next device, and MPLS labels implement a virtual circuit for communications within the carrier IP network.

We’ll follow a file download through all the protocols, identifying each step and the equipment that implements it. To conclude, we’ll see how MPLS can be used to move MAC frames instead of the usual IP packets for a service called Virtual Private LAN Service (VPLS), also known as Carrier Ethernet.

This course is available on its own, and is included in the CTNS Certification Package, the CTA Certification Package, the CIPTS Certification Package and the CTSME Certification Package.

Click here to watch this lesson for free in full quality with our compliments.

Free Preview – Course 2214 MPLS and Carrier Networks

Carrier Packet Networks • Technologies • MPLS • MPLS VPNs • SLAs • CoS • Integration & Aggregation

MPLS and Carrier Networks is a comprehensive training course designed to build a solid understanding of carrier packet networks and services, the terminology, technologies, configuration, operation and most importantly, the underlying ideas… in plain English.

We’ll cut through the buzzwords and marketing to demystify carrier packet networks and services, explaining Service Level Agreements, traffic profiles, virtual circuits, QoS, Class of Service, Differentiated Services, integration, convergence and aggregation, MPLS and other network technologies, and how they relate to TCP/IP, without bogging down on details.

Course Lessons
1. Introduction
2. Carrier Packet Network Basics
3. Service Level Agreements
4. Virtual Circuits
5. QoS Requirement for Voice over IP
6. MPLS
7. TCP/IP over MPLS
8. Differentiated Classes of Service using MPLS
9. Integration and Convergence using MPLS
10. Managing Aggregates of Traffic with MPLS Label Stacking
11. MPLS Services vs. Internet Service

Click or tap to watch the lesson in full quality

Based on Teracom’s famous Course 101, tuned and refined over the course of over 25 years of instructor-led training, you will gain career- and productivity-enhancing knowledge of the structure, components and operation of carrier packet networks and services, how they are implemented, packaged and marketed by carriers and how they are used by government, business… and other carriers.

Next Boot Camp Live Online – November 15-19 – Register today!

Let us know you plan to attend by creating your registration.

BOOT CAMP is Course 101 and Course 130 back-to-back to make a whole week, packaged with a discount as Course 111.

Career- and productivity-enhancing training, two course books with detailed notes, printed in color, totaling over 600 pages, plus bonus CTNS, CVA and CTA Certification Packages, for only $1895 Live Online (regular $2495 In-Person).

Group discounts are also available.

Plus, You will also get immediate access to the included TCO Certification Packages: CTNS, CTA and CVA and their twenty-five full-length online courses, with no time limits and unlimited repeats.

get more info