Tutorial: Voice Digitization (1)

Last month’s Google Analytics report said a top-three trending page on the teracomtraining.com site was the tutorial on voice digitization.

The material in that tutorial, graphics and text, was created in 1999 for a course workbook. But the fundamentals rarely change, and it is just as relevant and accurate today as it was then. Who are we to argue? Here it is again:

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We look in detail at the voice digitization process to derive the data rate – number of bits per second – required to communicate a digitized voice signal, and understand the steps involved. Once the voice – half of a phone call – is digitized, it can be segmented and carried in IP packets along with everything else in the modern broadband converged IP telecommunications network.

There are three steps in voice digitization: quantization, sampling and coding.

Quantization: Change from continuous in value to discrete in value

Sampling: Change from continuous in time to discrete in time

Coding: Code value of sample into standard-format 1s and 0s

Voice Digitization (1)

Voice Digitization: Quantization, Sampling and Coding

continuous signal is one that exists at all values.  Pick any two values, and there can always be a value between them… like the voltage on copper wires representing your voice when making a phone call.  

discrete signal is one that is defined only at specific values, and is not defined between… like the number of people in a room.

Quantization is the process of changing from a signal that is continuous in value to a signal that is discrete in value. This is accomplished by dividing the possible range of values into a number of bins or levels or steps, and assigning a number to each of these levels.

Later, when asked what the value of the signal is, we say that the signal is “in level #4” rather than quoting its voltage accurate to some number of decimal places.  

Another example of quantization is sugar cubes. Instead of putting some random fractional value of a teaspoon of sugar in your coffee, your choices are “one lump or two”. The sugar has been quantized into uniform increments.

Many hardware chips implement 16-bit quantization, meaning 65,536 levels. These are consolidated into a smaller number of levels by software during the coding step below.

Sampling is the process of changing the signal from being continuous in time to one that is discrete in time: on a regular basis, we measure the value of the signal and record it. The value of the signal is recorded as the quantization bin number it was in.

How often do we need to sample the signal? A mathematician by the name of Nyquist proved that the signal has to be sampled more than twice as often as the frequency bandwidth of the signal to be able to reproduce it. This is called the Nyquist Rule.

The final step is coding. The value of the signal taken at each sample (the level number) must be coded into 1s and 0s so that it can be efficiently transmitted or stored in a computer.  

We are interested in using standard coding methods like G.711 for landlines or the AMR codec used for cellular, so that any device or software app can decode the value at the far end.  Skype uses a proprietary coding method, meaning that only the Skype app can be used to decode the values at the far end; whatsapp, for example, is not compatible.

The codes representing the value of the samples are then transmitted to the far end.

At the far end, the reverse process is performed: re-creating the analog waveform from the received codes by de-coding the level number, generating a voltage with a value equal to that of the center of the level, and smoothly changing the voltage in this manner as each new code comes down the line.

The objective of doing all of this is to move the analog voice signal from the near end microphone to the far end speaker, without adding in any noise.

Bonus: the digitized voice can be carried in IP packets interspersed with video, data and Internet traffic, on the modern broadband converged IP network.

There is in fact a small amount of noise added in, up front, as part of the analog-to-digital conversion. This is the quantization error, the difference in value between the center of the level, and where the signal actually was.

How do we make the quantization error smaller on average? Make the levels finer. How many levels does the telephone company use? Enough so that a human can’t hear the quantization error noise on the line. Read the exciting conclusion in

NEXT TUTORIAL:  Voice Digitization 2

ALL TUTORIALS

Boot Camp 2023

Plan your training for the new year now!

BOOT CAMP Live Online – Feb 6-10 2023
BOOT CAMP In-Person Washington DC – March 6-10 2023

BOOT CAMP Live Online, also called a virtual telecom course, has been so well received, what we thought was a temporary solution for the pandemic is scheduled on an ongoing basis.

Advantages which are budget-friendly and appreciated by management like:
Significant cost savings
High-quality color course books shipped directly to students
Get dispersed team members up to a common speed
Well-suited to work from home
No travel costs
Online courses and certifications included

Boot Camp In-Person
Time for a change of scenery and career-enhancing training!
Live, in-person, in-classroom training is the gold standard in training: the best you can get.
Attendees often network, and go out to lunch together.
Stretch your legs in the evening with a stroll along the reflecting pool, or checking out the scene of the crimes at the Capitol!

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BOOT CAMP In-Person
Washington DC January 23-27 2023

Time for a change of scenery and career-enhancing training!  

Live, in-person, in-classroom training is the gold standard in training: the best you can get.

Attendees often network, and go out to lunch together.

Stretch your legs in the evening with a stroll along the reflecting pool, or checking out the scene of the crimes at the Capitol!

Here’s a copy-and-paste training request letter.

BOOT CAMP Live Online
December 5-9 2022

BOOT CAMP Live Online, also called a virtual telecom course, has been so well received, what we thought was a temporary solution for the pandemic is scheduled on an ongoing basis.

Advantages like:

  • Significant cost savings
  • High-quality color course books shipped directly to students
  • Get dispersed team members up to a common speed
  • Well-suited to work from home
  • No travel costs
  • Online courses and certifications included

are budget-friendly and appreciated by management.


Here is a cut-and-paste training request form to send to your boss!

New release of CVA Study Guide

TCO CVA Certified VoIP Analyst Study Guide

New up-to-date version released July 2022.

Available from Amazon in hard cover, soft cover or ebook.

Printed in color!

Certification study guide and companion reference textbook for the TCO Certified VoIP Analyst (CVA) courses and exams. The CVA Study Guide corresponds directly to the CVA online courses and exams. For each lesson, detailed text notes are provided along with the main graphic.

Many people find they learn better with a companion book.

Get your copy today!

Next BOOT CAMP Live Online September 26-30

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BOOT CAMP Live Online has been so well received, what we thought was a temporary solution for the pandemic is scheduled on an ongoing basis.

Advantages like:

  • Significant cost savings
  • High-quality color course books shipped directly to students
  • Get dispersed team members up to a common speed
  • Well-suited to work from home
  • No travel costs

Online courses and certifications included are budget-friendly and appreciated by management.
Here is a cut-and-paste training request form to send to your boss!

In-Person Boot Camp Restarting

Boot Camp
Live Online July 18-22  ✔ Guaranteed to Run
In-Person August 22-26  ✔ Guaranteed to Run

Relatively new to telecom?
Frustrated with all the jargon and buzzwords? Grab this opportunity to get the training you need!

Join thousands of satisfied non-engineering professionals!
Bust the buzzwords, demystify the jargon and understand today’s converged broadband IP telecommunications, the technologies and services, the underlying ideas, and how it all fits together.

Stay focused, engaged and learn with a professional instructor.

Eliminate lack-of-knowledge embarrassment and frustration. Be more confident with a solid base of telecommunications knowledge you can build on, from fundamentals to IoT and everything between.

LIVE ONLINE July 18-22  details
IN-PERSON Finally back in the classroom August 22-26 in Washington DC.

Specifically designed for non-engineers, Teracom’s renowned telecommunications training is organized into two courses back-to-back to make a full week called BOOT CAMP:
Course 101: Broadband, Telecom, Datacom and Networking for Non-Engineers, then
Course 130: Voice over IP, SIP, Security, 5G and IoT.

Some people, needing a comprehensive base in telecom, attend only the core training Course 101 the first three days, and get the included CTNS Certification.
Others, who already have a base, attend Course 130 the last two days for VoIP, the Security module, 5G and IoT with examples like Smart Cities, and get the included CVA Certification.
Most people attend all five days, designated as Course 111 BOOT CAMP, to get the most comprehensive and highest quality telecommunications training available, at a discounted price, with three TCO Certifications included: CTNS, CVA and the prestigious TCO CTA Certification.

Full BOOT CAMP details


Student evaluations from the May 2022 BOOT CAMP Live Online

“Thank you again for such an informative class. It has given me a deeper understanding of the communication technology my program provides. This seminar helped me understand the basics of communication traffic signals and how they are labeled and transported across networks. I liked the logical layer upon layer approach to presenting the technical and complex communication environment. The instructor was nerdy in a fun and engaging way. I enjoyed his teaching style.”
– Heidi Schuster, Cybersecurity and Infrastructure Security Agency, May 2022

“This seminar was excellent. I learned so much and until this week, I didn’t realize how many ‘light-bulbs’ I had in my head, because the connections were lighting up like 4th of July! I really enjoyed the layout of the class. The manual is written in layman’s terms and as a non-engineer, I appreciated it. The instructor, Richard, was the best. Loved his style of teaching, from the manual, real-life examples/stories, humor, and diagrams. Thank you! I truly enjoyed this course and the way it was presented.”
– Resha McIntosh, FirstNet, May 2022

“This class was beneficial for me on three overall levels: Professional, Personal and Educational. Even though this class was taught in a professional (work) setting, the material is relatable on multiple levels. Anyone who is interested in technology and communication should definitely take this course. The instructor is flat out phenomenal! The subject taught at hand was multifaceted and dense. In short, this class is not easy to teach or swallow as a student but the instructor created an relaxed environment. His expertise and comical attitude made it easier to relate to the material taught. The instructor used a myriad of visual aids to help build the bridge for the student to learn or at least understand the material. Teracom could not have chosen a better person in my opinion.”
– Chris Patterson, FirstNet, May 2022

“I need to know about telecommunications for my job but I have very little technical experience or knowledge. I have taken several introductory telecommunication courses over the past six years and this is by far the best one I’ve ever taken. I now have confidence in my basic knowledge of telecommunications after completing the course. It was amazing to see how telecommunications works and how the various components work together.

The course materials are excellent, well organized, and has enough details in the diagrams to be helpful but not so much it becomes overwhelming. I found the explanations (on the even pages) next to the slides/diagrams to be very informative and clear.

The instructor is fantastic! Highest recommendation! Seriously! The instructor is incredibly knowledgeable and continuously made relevant correlations to real-world situations. I do not have a technical background. This instructor kept my attention for three days and I was able to follow and understand a vast majority of what he was teaching.

He clearly loves teaching and knows his stuff! I would happily sign up for another course if I knew he would be teaching it. Usually I like training courses that have group discussions and activities to break up the content; however, I liked the almost continuous lecture for this course. (The instructor was very open to questions though.) The instructor is exceptionally knowledgeable and I felt I got more from listening to him than I would have received from group discussions or activities.”
– Tiffany Perry, May 2022

Happy New Year!


Now is the time to invest in yourself and your team for the coming year.

Boot Camp Live Online is coming up Jan 24-28, 2022.
Register now so you don’t miss out on this great training opportunity with a live instructor.

BOOT CAMP: Get The Training You Need

In-Person January 17-21, Live Online January 24-28

Relatively new to telecom? Frustrated with all the jargon and buzzwords? Grab this opportunity to get the training you need!

Join thousands of satisfied non-engineering professionals! Bust the buzzwords, demystify the jargon and understand today’s converged broadband IP telecommunications, the technologies and services, the underlying ideas, and how it all fits together.

Stay focused, engaged and learn with a professional instructor.

Eliminate lack-of-knowledge embarrassment. Be more confident with a solid base of telecommunications knowledge you can build on, from fundamentals to IoT and everything between.

Specifically designed for non-engineers, Teracom’s renowned telecommunications training is organized into two courses back-to-back to make a full week called BOOT CAMP:
Course 101: Broadband, Telecom, Datacom and Networking for Non-Engineers, then
Course 130: Voice over IP, SIP, Security, 5G and IoT.

  • Some people, needing a comprehensive base in telecom, attend only the core training Course 101 the first three days, and get the included CTNS Certification.
  • Others, who already have a base, attend Course 130 the last two days for VoIP, the Security module, 5G and IoT with examples like Smart Cities, and get the included CVA Certification.
  • Most people attend all five days, designated as Course 111 BOOT CAMP, to get the most comprehensive and highest quality telecommunications training available, at a discounted price, with three TCO Certifications included: CTNS, CVA and the prestigious TCO CTA Certification.

Register for BOOT CAMP

More information on BOOT CAMP

Printable BOOT CAMP brochure

This is an easy sell with management.  Your increase in productivity and accuracy will over time far outweigh the cost of a week’s training.  Plus, you get bonus online courses and certification, and high quality printed course books.

Here’s a cut-and-paste training request template to submit for approval.

Here’s a sampling of student evaluations from recent classes:

“Awesome course, really. Just very, very good.”
  – Tim Wilson, Ciena

“Thank you guys so much, this class was amazing! I would take this all over again!”
– Austin Thompson, NHC

“Since I am very new to telecom, this helped me connect the dots, the different layers and terminology. I liked that it followed the printed workbooks very closely so I could read the summaries after the lessons. The instructor was great. He kept it light, added some jokes to keep it entertaining. I liked most when he did drawings with his explanations.”
  – Ashley Brinkman, Marketing Manager, MTA, Palmer Alaska

“The course was very beneficial for me.  I wish I would have been able to take this class a few years back when I first started!”
  – Tamara Pepin, CRTC

“I had some of the basics; this class filled gaps and added much more depth. Instructor Richard was open to questions at any time, and revisited topics until we got it. Having the notes in the printed course book to follow along and add to was very helpful. Richard was very passionate about the course material and had great real-life examples.”
– Robert Smieszny, NHC

“Richard is an excellent instructor. He has unmatched knowledge on the subject! He does a fantastic job interacting as if we are physically in a classroom with him!”
– Daniel Herfel, National Institute of Standards and Technology

Next Boot Camp Live Online – November 15-19 – Register today!

Let us know you plan to attend by creating your registration.

BOOT CAMP is Course 101 and Course 130 back-to-back to make a whole week, packaged with a discount as Course 111.

Career- and productivity-enhancing training, two course books with detailed notes, printed in color, totaling over 600 pages, plus bonus CTNS, CVA and CTA Certification Packages, for only $1895 Live Online (regular $2495 In-Person).

Group discounts are also available.

Plus, You will also get immediate access to the included TCO Certification Packages: CTNS, CTA and CVA and their twenty-five full-length online courses, with no time limits and unlimited repeats.

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Live Online Oct 18-22

Course 101, Course 130 and Boot Camp coming to you Live Online Oct 18-22.

Monday to Wednesday
Both Course 101 and Course 130!
Thursday and Friday

This is your opportunity to not only receive great live instructor-led training, but also receive access to the corresponding self-study online courses and certifications at no additional cost!

Still working from home? No problem. We’ll ship the workbooks directly to your door.

The best part: BOOT CAMP has been totally updated for the 2020s, with 5G, Cloud Computing, Data Centers, Smart Cities & more!

This is the most up-to-date telecom-for-non-engineers training that can be found anywhere… and truly career-enhancing knowledge.

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